Uber Ghana has disclosed that the 25 per cent service charge which its drivers are to pay will not be reduced.
“While we will not be adjusting the service fee, we are committed to making Uber the most affordable option to move around and our experience shows us we can make that happen while making Uber the best possible option for driver-partners to earn a living,” Francesca Uriri, Head of Communications for Uber in sub-Saharan Africa (SSA) said.
She explained that the charges are used to cater for the running of the app as well as other services and, so, cannot be reviewed downwards.
“Uber is all about choice. We allow riders the right to choose their mode of transport for the first and last mile,” she added in an interview with Adom FM.
It would be recalled that Uber drivers in Accra embarked on a protest to compel management to review a policy which allows the company to retain 25 per cent of their sales.
Scores of drivers assembled at the premises of Uber, Accra in the morning of Wednesday, 25 April 2018, after what they said were failed attempts to have the issue resolved.
According to them, the percentage remitted to Uber is unfair to them and affecting their revenues, making their operations unprofitable.